diff --git a/weixin-java-cp/src/main/java/me/chanjar/weixin/cp/api/WxCpKfService.java b/weixin-java-cp/src/main/java/me/chanjar/weixin/cp/api/WxCpKfService.java
index 86b342f2f..5a53829dc 100644
--- a/weixin-java-cp/src/main/java/me/chanjar/weixin/cp/api/WxCpKfService.java
+++ b/weixin-java-cp/src/main/java/me/chanjar/weixin/cp/api/WxCpKfService.java
@@ -75,6 +75,19 @@ public interface WxCpKfService {
    */
   WxCpKfServicerOpResp addServicer(String openKfid, List<String> userIdList) throws WxErrorException;
 
+  /**
+   * 接待人员管理
+   * 添加指定客服账号的接待人员，每个客服账号目前最多可添加2000个接待人员，20个部门。
+   * userid_list和department_id_list至少需要填其中一个
+   *
+   * @param openKfid   客服帐号ID
+   * @param userIdList 接待人员userid列表。第三方应用填密文userid，即open_userid 可填充个数：1 ~ 100。超过100个需分批调用。
+   * @param departmentIdList 接待人员部门id列表 可填充个数：0 ~ 20。
+   * @return 添加客服账号结果 wx cp kf servicer op resp
+   * @throws WxErrorException 异常
+   */
+  WxCpKfServicerOpResp addServicer(String openKfid, List<String> userIdList,List<String> departmentIdList) throws WxErrorException;
+
   /**
    * 接待人员管理
    * 从客服帐号删除接待人员
@@ -86,6 +99,19 @@ public interface WxCpKfService {
    */
   WxCpKfServicerOpResp delServicer(String openKfid, List<String> userIdList) throws WxErrorException;
 
+  /**
+   * 接待人员管理
+   * 从客服帐号删除接待人员
+   * userid_list和department_id_list至少需要填其中一个
+   *
+   * @param openKfid   客服帐号ID
+   * @param userIdList 接待人员userid列表。第三方应用填密文userid，即open_userid 可填充个数：1 ~ 100。超过100个需分批调用。
+   * @param departmentIdList 接待人员部门id列表 可填充个数：0 ~ 100。超过100个需分批调用。
+   * @return 删除客服账号结果 wx cp kf servicer op resp
+   * @throws WxErrorException 异常
+   */
+  WxCpKfServicerOpResp delServicer(String openKfid, List<String> userIdList, List<String> departmentIdList) throws WxErrorException;
+
   /**
    * 接待人员管理
    * 获取某个客服帐号的接待人员列表
diff --git a/weixin-java-cp/src/main/java/me/chanjar/weixin/cp/api/impl/WxCpKfServiceImpl.java b/weixin-java-cp/src/main/java/me/chanjar/weixin/cp/api/impl/WxCpKfServiceImpl.java
index 29e84c516..be4f2a585 100644
--- a/weixin-java-cp/src/main/java/me/chanjar/weixin/cp/api/impl/WxCpKfServiceImpl.java
+++ b/weixin-java-cp/src/main/java/me/chanjar/weixin/cp/api/impl/WxCpKfServiceImpl.java
@@ -70,23 +70,62 @@ public class WxCpKfServiceImpl implements WxCpKfService {
 
   @Override
   public WxCpKfServicerOpResp addServicer(String openKfid, List<String> userIdList) throws WxErrorException {
-    return servicerOp(openKfid, userIdList, SERVICER_ADD);
+    return servicerOp(openKfid, userIdList, null, SERVICER_ADD);
+  }
+
+  @Override
+  public WxCpKfServicerOpResp addServicer(String openKfId, List<String> userIdList, List<String> departmentIdList) throws WxErrorException {
+    validateParameters(SERVICER_ADD, userIdList, departmentIdList);
+    return servicerOp(openKfId, userIdList, departmentIdList, SERVICER_ADD);
   }
 
   @Override
   public WxCpKfServicerOpResp delServicer(String openKfid, List<String> userIdList) throws WxErrorException {
-    return servicerOp(openKfid, userIdList, SERVICER_DEL);
+    return servicerOp(openKfid, userIdList, null, SERVICER_DEL);
   }
 
-  private WxCpKfServicerOpResp servicerOp(String openKfid, List<String> userIdList, String uri) throws WxErrorException {
+  @Override
+  public WxCpKfServicerOpResp delServicer(String openKfid, List<String> userIdList, List<String> departmentIdList) throws WxErrorException {
+    validateParameters(SERVICER_DEL, userIdList, departmentIdList);
+    return servicerOp(openKfid, userIdList, departmentIdList, SERVICER_DEL);
+  }
+
+  private void validateParameters(String uri, List<String> userIdList, List<String> departmentIdList) {
+    if ((userIdList == null || userIdList.isEmpty()) && (departmentIdList == null || departmentIdList.isEmpty())) {
+      throw new IllegalArgumentException("userid_list和department_id_list至少需要填其中一个");
+    }
+    if (SERVICER_DEL.equals(uri)) {
+      if (userIdList != null && userIdList.size() > 100) {
+        throw new IllegalArgumentException("可填充个数：0 ~ 100。超过100个需分批调用。");
+      }
+      if (departmentIdList != null && departmentIdList.size() > 100) {
+        throw new IllegalArgumentException("可填充个数：0 ~ 100。超过100个需分批调用。");
+      }
+    } else {
+      if (userIdList != null && userIdList.size() > 100) {
+        throw new IllegalArgumentException("可填充个数：0 ~ 100。超过100个需分批调用。");
+      }
+      if (departmentIdList != null && departmentIdList.size() > 20) {
+        throw new IllegalArgumentException("可填充个数：0 ~ 20。");
+      }
+    }
+  }
+
+  private WxCpKfServicerOpResp servicerOp(String openKfid, List<String> userIdList, List<String> departmentIdList, String uri) throws WxErrorException {
     String url = cpService.getWxCpConfigStorage().getApiUrl(uri);
 
     JsonObject json = new JsonObject();
     json.addProperty("open_kfid", openKfid);
-    JsonArray userIdArray = new JsonArray();
-    userIdList.forEach(userIdArray::add);
-    json.add("userid_list", userIdArray);
-
+    if (userIdList != null && !userIdList.isEmpty()) {
+      JsonArray userIdArray = new JsonArray();
+      userIdList.forEach(userIdArray::add);
+      json.add("userid_list", userIdArray);
+    }
+    if (departmentIdList != null && !departmentIdList.isEmpty()) {
+      JsonArray departmentIdArray = new JsonArray();
+      departmentIdList.forEach(departmentIdArray::add);
+      json.add("department_id_list", departmentIdArray);
+    }
     String responseContent = cpService.post(url, json.toString());
     return WxCpKfServicerOpResp.fromJson(responseContent);
   }